Privacy Policy

1. Introduction

Welcome to Sparq. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our ISP management platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, password)
• Organization details (company name, billing address)
• Payment information (processed securely through our payment providers)
• Customer data you input into the platform (subscriber information, billing records)
• Usage data and analytics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Export your data in a portable format

7. Third-Party Services

We may use third-party services for payment processing, analytics, and infrastructure. These services have their own privacy policies and we encourage you to review them.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at privacy@sparq.com.